I must say, I initially contacted your organization through a random google search for an INR testing meter for my mother. I also initially spoke with a person on Monday, April 15th, 2013, and was told (after I submitted pertinent information regarding my mother and her health issue with the use of Warfarin); I would be contacted no later than Wednesday, April 17th, 2013. Unfortunately, I was never contacted and I hadn’t kept the website link or the phone number on hand, since I assumed I would be contacted within a couple of days.
Therefore, I once again did a google search and happened upon website which I thought could be the one I actually called and discussed this matter with, but wasn’t sure since I had reviewed so many on Monday. I phoned your company and spoke with a representative. She stated, yes this was the company I had talked to about my mother’s health. I was so relieved I had found the correct site. Your epresentative looked into the matter immediately and stated my mother had qualified to receive this testing meter along with all supplies with a small monthly co-payment.
The representative sincerely apologized for the delay and inconvenience I had incurred and proceeded to handle this this matter on her own! I just wanted to say, my phone conversation initially with the representative was simply outstanding as to her demeanor, professionalism and “actual heartfelt concern” for my mother’s situation at hand, as well as, for me on behalf of my mother. My mother for the past 25 years has been taking blood thinning medication and her veins have become terribly scared with tissue from all of the blood draws and she now has to have at least 2 veins from the back of her hands to even gain tube of blood for her INR testing. This is going to be such a life saver as well as less time spent traveling to labs or doctor’s office to obtain her actual INR reading!
The representative’s superior handling of this matter has surpassed my any and all of my expectations. She has been very diligent and quick to email responses to all my questions and concerns. I can’t remember the last time I have dealt with any such entity that has shown this much respect and concern!
I cannot praise your employee enough for all her continued support (prompt replies to emails and actual heartfelt concern) through obtaining this meter/supplies on behalf of my mother! She is truly one of the best I’ve encounter in over many decades as to super “Customer Service,” as well as, being “a genuine caring individual”!
I wanted to let me know how nice, comforting, and helpful your employees have been. I recently dealt with another company that was very unpleasant to work with. It was such a pleasure to finally speak with someone who was generally concerned and knowledgeable, with no attitude. You are extremely lucky to have wonderful employees working for your company. I will be writing a letter about the excellent service I received and mailing it to you.